Privacy Policy

Last updated: 9 August 2026

This document explains how Ménage.cz processes personal data, why we need it, whom we may share it with and what rights you have.

1. Data controller

The controller is Miroslav Slávik, Company ID 74415999, VAT ID CZ8207237269, registered office Josefská 698/9, 602 00 Brno, Czech Republic, trading as Ménage.cz (“we” or the “controller”).

Privacy contact: info@menage.cz, +420 608 360 360. We have not appointed a data protection officer because we are not legally required to do so.

2. Data we process and its sources

We mainly process data you provide when placing an order, registering, contacting us or using our services, and data generated by use of the shop:

identification and contact details – name, address, email, telephone and, where relevant, company registration number and VAT ID;
order and payment data – order contents and number, price, delivery and payment method and status; we do not store payment card details;
customer account and purchase history;
communications – emails, chat messages, forms, returns and complaints;
technical data – IP address, device and browser data, cookies, website usage and consent records;
marketing data – newsletter subscription, preferences and campaign interactions.

We may also receive necessary data from payment providers, carriers, sign-in services and other partners chosen by you.

3. Purposes and legal bases

Orders, payment and delivery

We process data to conclude and perform the purchase contract, receive payment, deliver goods, communicate about the order and handle exchanges, withdrawals and complaints. The legal bases are performance of a contract and compliance with legal obligations under Article 6(1)(b) and (c) GDPR. Mandatory checkout data is necessary to fulfil the order.

Customer account and support

We operate accounts and provide support on the basis of the contract or our legitimate interest in efficient customer service under Article 6(1)(f) GDPR.

Accounting, legal obligations and legal claims

We retain accounting and tax records as required by law. We may also retain necessary data to establish, exercise or defend legal claims, prevent fraud and secure the shop, on the basis of a legal obligation or legitimate interest.

Marketing communications

Where permitted by law, we may send existing customers offers for similar goods. You can object or unsubscribe free of charge by using the link in any message. Other subscribers receive newsletters only on the basis of consent, which may be withdrawn at any time.

Purchase reviews – Heureka and Google

We may use Heureka Verified by Customers to measure satisfaction. For this purpose we may provide Heureka Group a.s. with your email, order number and purchased products on the basis of our legitimate interest in improving our services. You can opt out during checkout or through the survey email.

After checkout you may see a voluntary invitation to Google Customer Reviews. Only if you expressly opt in do we provide Google with the order number, email, delivery country and estimated delivery date. Google may then send a survey after expected delivery. Participation is voluntary and does not affect your order. Google also processes data under its own privacy terms.

We may display Trustpilot ratings. Reviews submitted on Trustpilot are governed by that service’s terms.

Analytics, personalisation and advertising

After the relevant consent, we use analytics and marketing tools to measure traffic, improve and personalise our offer and evaluate or target advertising. Depending on current settings, these may include Google (Analytics, Ads, Tag Manager and Merchant Center), Meta (Facebook and Instagram), Seznam, GLAMI, Srovnáme.cz and services listed in cookie settings. Consent can be changed at any time through Change cookie settings in the website footer.

We may use Luigi’s Box and technical shop extensions to improve search and recommendations. Where consent is required, they are activated only after consent.

4. Recipients

e-commerce platform and technical services – Shoptet a.s. and providers of extensions, hosting, security and maintenance;
payment providers and banks – in particular GOPAY s.r.o. and the bank selected for payment;
carriers – in particular Packeta/Zásilkovna, GLS, PPL and Czech Post, according to the selected delivery method;
customer communications – Smartsupp.com, s.r.o. and email service providers;
email marketing – Ecomail.cz, s.r.o.;
analytics, advertising, search and reviews – in particular Google, Meta, Seznam.cz, Heureka Group, Trustpilot, GLAMI, Srovnáme.cz and Luigi’s Box, depending on the service and your consent;
accounting, tax and legal advisers and public authorities where required by law.

Data is shared only to the extent necessary. Appropriate contractual terms are in place with processors.

5. Transfers outside the EEA

Some global providers may process data outside the European Economic Area. Transfers take place only under GDPR safeguards, such as an adequacy decision, the EU–US Data Privacy Framework or standard contractual clauses, where applicable.

6. Retention

order data for the duration of the contract and as long as necessary to protect related rights and claims;
accounting and tax records for the statutory period, generally up to 10 years;
returns, complaints and support communications for handling and the applicable limitation period;
customer accounts until cancellation and settlement of related matters;
marketing data until withdrawal, unsubscribe or objection;
cookie data for the period stated in cookie settings or until consent is withdrawn.

Where a dispute, audit or proceeding is pending, necessary data may be retained until it is finally resolved. It is then deleted or anonymised.

7. Cookies

We use necessary cookies for the basket, login, security and checkout without consent. Analytics and marketing cookies are activated only after prior consent where required. Refusal does not prevent shopping. You can accept, reject or later change your choice through the cookie banner and Change cookie settings in the footer. Current categories, providers and durations are shown there.

8. Your rights

Subject to the GDPR, you may request access, rectification, erasure, restriction and data portability, object to processing based on legitimate interests and withdraw consent at any time. You may complain to the Czech Office for Personal Data Protection, Pplk. Sochora 27, 170 00 Prague 7, uoou.gov.cz.

Send requests to info@menage.cz. We may reasonably verify your identity and will normally respond within one month.

9. Security and automated decisions

We use appropriate technical and organisational safeguards. Access is limited to authorised persons bound by confidentiality or contractual duties.

We do not make automated individual decisions producing legal or similarly significant effects within Article 22 GDPR.

10. Final provisions

This is a privacy notice, not a consent form. Processing necessary for an order does not require consent. Separate consent is requested only for optional purposes where required by law.

We may update this notice when services or legal requirements change. The current version is published here and material changes will be communicated appropriately.

Effective from 9 August 2026.