Exchanges | Returns | Complaints
Choose what you need help with. We will guide you through the process clearly and without unnecessary paperwork.
Exchange
Wrong size, colour or style? Contact us within 14 days.
First, we will check availability
Send us your order number and the size or style you need. We will reserve the replacement and agree the simplest way to complete the exchange.
- 1.Contact us and tell us what you would like to exchange.
- 2.We will confirm availability and dispatch the replacement.
- 3.We will agree the return of the original item with you individually.
Alternative return method
By prior agreement, goods may be sent to MENAGE.CZ, Neumannova 519/19a, 602 00 Brno, Czech Republic.
Returns
For orders delivered to the United Kingdom, we do not currently offer a prepaid return service. You can still exercise your statutory right to cancel within 14 days. Submit the online withdrawal and we will email individual return instructions.
First, submit the online withdrawal
Enter your order number and the email address used for the purchase. We will send you a secure link where you can select the items you wish to return. Your name and order items will load automatically.
After you submit the request, we will review it and email individual return instructions. Please do not send the goods before receiving them. Unless the goods are faulty or we agree otherwise, you are responsible for the direct return shipping cost.
Complaint
We will resolve it together
Send us your order number, a brief description of the problem and a photograph. We will reply with a proposed solution.
We often resolve complaints within 48 hours. Please do not send the goods until we have agreed the next steps.
Complaint terms
You can find the detailed legal terms in the MENAGE.CZ Terms and Conditions.